What payment methods can be used at Citynautas?
Payment authentication: My payment was repeatedly refused.
Is my credit card secure?
I need an invoice for my order. How can I obtain it?
Changes and cancellations
What is Citynautas cancellation policy?
How do I cancel my ticket?
I have not used my tickets and they have expired. Can I get a return?
How are refunds processed? How long will it take to receive the money?
Is it possible to make changes to my order if, for example, I have entered the wrong day?
What happens if it rains or in bad weather?
Where can I find the order number?
My Ticket is operated by Tiqets, how can I cancel or request a refund?
In which languages is the visit available?
How can I leave my opinion on an activity?
Can I book by phone?
A "reservation fee" appears in the order summary. What do you mean
I can't finish the order. What happen?
I have placed an order through PayPal and have not received confirmation.
How can I make an order for a group?
I have placed an order, but have not received my tickets. What I can do?
How do I use my tickets? What do I have to do with my ticket or coupon?
The establishment will not let me in and says that my tickets are not valid. What I can do?
Prices and Discounts:
Do you make discounts for retirees, children, the disabled or others?
If I book multiple tours, will I get a discount?
What does "Free Tours" mean?
What is the starting point of the tour?
What does Citynautas do with my personal information?